/*! tailwindcss v4.3.0 | MIT License | https://tailwindcss.com */
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-border-style:solid;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--default-transition-duration:.15s;--default-transition-timing-function:cubic-bezier(.4, 0, .2, 1);--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.fixed{position:fixed}.relative{position:relative}.static{position:static}.isolate{isolation:isolate}.contents{display:contents}.table{display:table}.grow{flex-grow:1}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.border{border-style:var(--tw-border-style);border-width:1px}.blur{--tw-blur:blur(8px);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}}:root{--primary:#06f;--primary-05:#0066ff0d;--primary-10:#0066ff1a;--primary-20:#06f3;--primary-30:#0066ff4d;--primary-dark:#0052cc;--primary-light:#3385ff;--accent:#ff6b35;--always-white:#fff;--always-black:#000;--black-10:#0000001a;--green:#0f0;--green-dark:#006400;--green-medium:#4caf50;--grey-050:#fafbfc;--grey-100:#f4f6f8;--grey-200:#e8ecf0;--grey-300:#dde2e8;--grey-400:#9ca3af;--grey-500:#6b7280;--grey-600:#4b5563;--grey-700:#374151;--grey-900:#111827;--red:#ff4747;--red-dark:#d51010;--secondary:#00d4ff;--warning:#ffb800;--white-10:#ffffff1a;--white-20:#fff3;color:var(--grey-900);background:var(--grey-050);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{background:var(--grey-050);min-width:320px;min-height:100vh;margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}.app-shell{min-height:100vh}.topbar{z-index:10;border-bottom:1px solid var(--grey-200);background:var(--always-white);justify-content:space-between;align-items:center;min-height:72px;padding:14px 24px;display:flex;position:sticky;top:0}.topbar-brand{align-items:center;min-width:0;display:flex}.topbar-logo{width:142px;height:auto;display:block}.topbar h1,.workspace-header h2,.auth-copy h2{color:var(--grey-900);letter-spacing:0;margin:0;font-weight:760}.topbar h1{font-size:21px;line-height:1.15}.eyebrow{color:var(--primary);letter-spacing:0;text-transform:uppercase;margin:0 0 4px;font-size:12px;font-weight:760}.dashboard{grid-template-columns:220px minmax(0,1fr);min-height:calc(100vh - 72px);display:grid}.sidebar{border-right:1px solid var(--grey-200);background:var(--always-white);padding:22px 16px}.sidebar nav{gap:6px;display:grid}.sidebar button{min-height:40px;color:var(--grey-600);text-align:left;background:0 0;border:0;border-radius:8px;padding:10px 12px;font-weight:650}.sidebar button.active,.sidebar button:not(:disabled):hover{background:var(--primary-10);color:var(--primary-dark)}.sidebar button:disabled{cursor:not-allowed;opacity:.45}.workspace{align-content:start;gap:22px;padding:26px;display:grid}.workspace-header,.panel-header{justify-content:space-between;align-items:center;gap:16px;display:flex}.workspace-header h2,.auth-copy h2{font-size:28px;line-height:1.12}.primary-action,.ghost-action,.link-action{border:0;border-radius:8px;min-height:40px;padding:10px 14px;font-weight:720}.primary-action{background:var(--primary);color:var(--always-white);box-shadow:0 10px 24px var(--primary-20)}.primary-action:hover{background:var(--primary-dark)}.ghost-action{border:1px solid var(--grey-300);background:var(--always-white);color:var(--grey-700)}.link-action{color:var(--primary-dark);background:0 0}.metrics-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;display:grid}.metric,.panel,.auth-form{border:1px solid var(--grey-200);background:var(--always-white);border-radius:8px;box-shadow:0 12px 32px #1118270d}.metric{min-height:122px;padding:18px}.metric span,.panel-header span,.ticket-meta small{color:var(--grey-500);font-size:12px;font-weight:680}.metric strong{color:var(--grey-900);margin-top:12px;font-size:30px;line-height:1;display:block}.metric p{color:var(--grey-500);margin:10px 0 0;font-size:13px}.webhook-url{border:1px solid var(--primary-20);background:var(--primary-05);max-width:min(560px,52vw);color:var(--primary-dark);text-overflow:ellipsis;white-space:nowrap;border-radius:8px;padding:10px 12px;overflow:hidden}.tickets-layout{gap:14px;display:grid}.tickets-layout.has-selection{grid-template-columns:minmax(340px,.48fr) minmax(0,1fr);align-items:start}.panel{min-height:320px;padding:18px}.ticket-table-panel{flex-direction:column;min-height:0;max-height:calc(100vh - 124px);padding:0;display:flex;overflow:hidden}.ticket-table-panel .panel-header{padding:18px}.ticket-panel-header{align-items:flex-start}.ticket-status-filters{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.ticket-status-filters button{border:1px solid var(--grey-300);background:var(--always-white);min-height:30px;color:var(--grey-600);border-radius:999px;padding:5px 10px;font-size:12px;font-weight:800}.ticket-status-filters button.active,.ticket-status-filters button:hover{border-color:var(--primary-20);background:var(--primary-10);color:var(--primary-dark)}.ticket-detail-panel{flex-direction:column;height:calc(100vh - 124px);min-height:calc(100vh - 124px);max-height:calc(100vh - 124px);padding:0;display:flex;overflow:hidden}.ticket-table{min-height:0;display:grid;overflow:auto}.ticket-table-head,.ticket-table-row{grid-template-columns:minmax(260px,1.1fr) minmax(360px,2.1fr) 150px 160px;align-items:center;gap:18px;display:grid}.has-selection .ticket-table-head,.has-selection .ticket-table-row{grid-template-columns:minmax(180px,1fr) 116px;gap:12px}.ticket-table-head{z-index:1;border-top:1px solid var(--grey-200);border-bottom:1px solid var(--grey-200);background:var(--always-white);min-height:48px;color:var(--grey-500);padding:0 18px;font-size:14px;font-weight:760;position:sticky;top:0}.ticket-table-row{border:0;border-bottom:1px solid var(--grey-200);background:var(--always-white);width:100%;min-height:64px;color:var(--grey-700);text-align:left;padding:0 18px}.ticket-table-row:hover,.ticket-table-row.active-ticket{box-shadow:inset 4px 0 0 var(--primary);background:#0066ff0f}.has-selection .ticket-table-row{min-height:72px}.has-selection .ticket-avatar{width:34px;height:34px;font-size:12px}.has-selection .ticket-activity-cell,.has-selection .status-badge{font-size:13px}.ticket-name-cell,.ticket-activity-cell,.status-badge{align-items:center;gap:10px;min-width:0;display:flex}.ticket-avatar{background:linear-gradient(135deg, var(--primary-light), var(--secondary));width:38px;height:38px;color:var(--always-white);object-fit:cover;border-radius:999px;flex:none;place-items:center;font-size:13px;font-weight:800;display:grid}.ticket-name-cell strong{color:var(--grey-900);text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:800;display:block;overflow:hidden}.ticket-name-cell small{color:var(--grey-500);text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:12px;display:block;overflow:hidden}.ticket-activity-cell{color:var(--grey-600);font-size:15px}.ticket-activity-cell>span:last-child{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-time-cell{color:var(--grey-500);font-size:14px;font-weight:700}.status-badge{justify-content:flex-start;font-size:15px;font-weight:760}.status-badge>span{font-size:20px;line-height:1}.status-unresolved{color:var(--red-dark)}.status-pending{color:var(--primary)}.status-resolved{color:var(--green-medium)}.status-closed,.status-removed,.status-unknown,.status-new{color:var(--grey-500)}.ticket-detail-header{border-bottom:1px solid var(--grey-200);flex:none;justify-content:space-between;align-items:center;gap:16px;padding:18px;display:flex}.ticket-detail-title{align-items:center;gap:12px;min-width:0;display:flex}.ticket-detail-title h3{color:var(--grey-900);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:18px;overflow:hidden}.ticket-detail-title p{color:var(--grey-500);text-overflow:ellipsis;white-space:nowrap;margin:3px 0 0;font-size:13px;overflow:hidden}.ticket-detail-actions{flex:none;align-items:center;gap:10px;display:flex}.ticket-ai-toggle{border:1px solid var(--grey-200);background:var(--always-white);color:var(--grey-600);border-radius:999px;align-items:center;gap:8px;padding:5px 8px 5px 10px;font-size:12px;font-weight:800;display:flex}.ticket-ai-toggle .faq-status-toggle{width:42px;height:24px}.ticket-ai-toggle .faq-status-toggle span:after{width:18px;height:18px;top:3px;left:3px}.ticket-ai-toggle .faq-status-toggle input:checked+span:after{transform:translate(18px)}.compact-action{min-height:34px;padding:7px 10px}.ticket-detail-meta{border-bottom:1px solid var(--grey-200);background:var(--grey-050);flex-wrap:wrap;flex:none;gap:8px;padding:12px 18px;display:flex}.ticket-detail-meta span{border:1px solid var(--grey-200);background:var(--always-white);color:var(--grey-600);border-radius:999px;padding:6px 10px;font-size:12px;font-weight:700}.ai-runs-panel{border-top:1px solid var(--grey-200);background:var(--grey-050)}.ai-runs-panel summary{cursor:pointer;color:var(--grey-700);padding:12px 18px;font-size:13px;font-weight:800}.ai-runs-list{gap:10px;max-height:280px;padding:0 18px 14px;display:grid;overflow:auto}.ai-run-card{border:1px solid var(--grey-200);background:var(--always-white);border-radius:10px;padding:12px}.ai-run-card>div{color:var(--grey-500);justify-content:space-between;gap:10px;font-size:12px;font-weight:700;display:flex}.ai-run-card p{color:var(--grey-700);white-space:pre-wrap;margin:8px 0 0;font-size:13px;line-height:1.45}.ai-run-card ul{color:var(--grey-500);gap:6px;margin:10px 0 0;padding-left:18px;font-size:12px;display:grid}.ticket-reply-box{border-top:1px solid var(--grey-200);background:linear-gradient(135deg, var(--always-white), var(--grey-050));flex:none;gap:10px;padding:14px 18px;display:grid}.ticket-reply-box textarea{resize:vertical;border:1px solid var(--grey-300);background:var(--always-white);min-height:88px;color:var(--grey-900);border-radius:12px;outline:none;padding:12px 14px}.ticket-reply-box textarea:focus{border-color:var(--primary);box-shadow:0 0 0 4px var(--primary-10)}.ticket-reply-actions{justify-content:flex-end;align-items:center;gap:10px;display:flex}.ticket-reply-actions select{border:1px solid var(--grey-300);background:var(--always-white);min-height:34px;color:var(--grey-700);border-radius:8px;padding:6px 10px;font-weight:700}.conversation-exchange{flex:auto;align-content:start;gap:12px;min-height:0;padding:18px;display:grid;overflow:auto}.exchange-message{border:1px solid var(--grey-200);background:var(--always-white);overflow-wrap:anywhere;word-break:break-word;border-radius:12px;width:fit-content;min-width:0;max-width:82%;padding:12px 14px}.exchange-message.from-user{border-color:var(--primary-20);background:var(--primary-05);justify-self:start}.exchange-message.from-operator{background:#00d4ff0d;border-color:#00d4ff33;justify-self:end}.exchange-message.type-note{background:#ffb80014;border-color:#ffb80066}.exchange-message.type-event{border-color:var(--primary-dark);background:var(--primary-dark);max-width:100%;color:var(--always-white);text-align:center;border-radius:999px;justify-self:center;padding:8px 14px}.exchange-message.type-event .exchange-message-head{display:none}.exchange-message.type-event p{color:var(--always-white);letter-spacing:.01em;font-size:13px;font-weight:800}.mila-run{border:1px solid var(--primary-20);background:var(--always-white);border-radius:12px;justify-self:stretch;width:100%}.mila-run-header{margin:0}.mila-run-trigger{background:var(--primary-05);width:100%;color:var(--grey-700);text-align:left;border:0;justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;font-weight:800;display:flex}.mila-run-trigger[data-state=open]{background:var(--primary-10)}.mila-run-title{align-items:center;gap:10px;min-width:0;display:flex}.mila-run-title strong,.mila-run-title small{display:block}.mila-run-title strong{color:var(--grey-900);font-size:14px}.mila-run-title small,.mila-run-trigger-meta{color:var(--grey-500);font-size:12px;font-weight:750}.mila-run-chevron{color:var(--primary);transition:transform .14s}.mila-run-trigger[data-state=open] .mila-run-chevron{transform:rotate(90deg)}.mila-run-content{border-top:1px solid var(--primary-20)}.mila-run-content-inner{gap:12px;padding:14px;display:grid}.mila-run-meta-grid{flex-wrap:wrap;gap:6px;display:flex}.mila-run-meta-grid span{border:1px solid var(--grey-200);background:var(--grey-050);color:var(--grey-600);border-radius:999px;padding:4px 8px;font-size:11px;font-weight:750}.mila-run-section,.mila-run-footer{border-left:3px solid var(--primary-20);gap:6px;padding-left:10px;display:grid}.mila-run-section span,.mila-tool-header span{color:var(--grey-500);font-size:12px;font-weight:750}.mila-run-section-title,.mila-run-footer h4,.mila-tool h5{color:var(--grey-900);margin:0}.mila-run-section-title{font-size:14px}.mila-tool{border:1px solid var(--grey-200);background:var(--grey-050);border-radius:8px;gap:8px;padding:12px;display:grid}.mila-tool-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;display:flex}.mila-tool-code{border:1px solid var(--grey-200);background:var(--always-white);color:var(--grey-700);white-space:pre-wrap;border-radius:8px;margin:0;padding:8px;font-size:12px}.exchange-message-head{justify-content:space-between;gap:12px;margin-bottom:6px;display:flex}.exchange-message-head strong{color:var(--grey-900);font-size:13px}.exchange-message-head span{color:var(--grey-500);font-size:12px;font-weight:650}.exchange-message p{color:var(--grey-700);overflow-wrap:anywhere;word-break:break-word;margin:0;line-height:1.5}.panel h3{color:var(--grey-900);letter-spacing:0;margin:0;font-size:18px}.ticket-list,.message-list,.flow-list{gap:10px;margin-top:16px;display:grid}.ticket-row{border:1px solid var(--grey-200);background:var(--grey-050);text-align:left;border-radius:8px;justify-content:space-between;align-items:center;gap:16px;width:100%;min-height:72px;padding:14px;display:flex}.ticket-row:hover,.active-ticket{border-color:var(--primary-30);background:var(--primary-05)}.ticket-row strong{color:var(--grey-900)}.ticket-row p{color:var(--grey-500);margin:4px 0 0;font-size:14px}.ticket-meta{text-align:right;justify-items:end;gap:4px;display:grid}.ticket-meta span{color:var(--accent);font-size:13px;font-weight:720}.conversation-summary{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:16px;display:grid}.conversation-summary div{border:1px solid var(--grey-200);background:var(--grey-050);border-radius:8px;padding:12px}.conversation-summary span,.message-head span{color:var(--grey-500);font-size:12px;font-weight:680}.conversation-summary strong{color:var(--grey-900);text-overflow:ellipsis;white-space:nowrap;margin-top:6px;display:block;overflow:hidden}.message-card{border:1px solid var(--grey-200);background:var(--always-white);border-radius:8px;padding:14px}.message-card.from-user{border-color:var(--primary-20);background:var(--primary-05)}.message-card.from-operator{background:#00d4ff0d;border-color:#00d4ff33}.message-head{justify-content:space-between;gap:12px;display:flex}.message-card p,.empty-state{color:var(--grey-600);margin:8px 0 0;line-height:1.5}.empty-state{border:1px dashed var(--grey-300);background:var(--grey-050);border-radius:8px;padding:16px}.faq-layout{gap:14px;display:grid}.faq-layout.has-selection{grid-template-columns:minmax(340px,.48fr) minmax(0,1fr);align-items:start}.faq-table-panel,.faq-detail-panel{min-height:0;padding:0;overflow:hidden}.faq-table-panel{flex-direction:column;max-height:calc(100vh - 124px);display:flex}.faq-detail-panel{min-height:calc(100vh - 124px)}.faq-table-panel .panel-header{padding:18px}.faq-suggestions-panel{border-top:1px solid var(--grey-200);background:var(--primary-05);padding:16px 18px}.faq-suggestions-panel h4{color:var(--grey-900);margin:0 0 12px;font-size:14px}.faq-suggestions-list{gap:10px;max-height:360px;display:grid;overflow:auto}.faq-suggestion-card{border:1px solid var(--primary-20);background:var(--always-white);border-radius:12px;gap:8px;padding:12px;display:grid}.faq-suggestion-card>div:first-child{justify-content:space-between;gap:10px;display:flex}.faq-suggestion-card strong{color:var(--grey-900);font-size:13px}.faq-suggestion-card small{color:var(--grey-500);font-size:12px;font-weight:700}.faq-suggestion-card p{color:var(--grey-700);-webkit-line-clamp:4;-webkit-box-orient:vertical;margin:0;font-size:13px;line-height:1.4;display:-webkit-box;overflow:hidden}.faq-accordion-list{min-height:0;display:grid;overflow:auto}.faq-folder{border-top:1px solid var(--grey-200)}.faq-folder summary{z-index:1;background:var(--always-white);min-height:48px;color:var(--grey-700);cursor:pointer;justify-content:space-between;align-items:center;gap:12px;padding:0 18px;font-weight:800;display:flex;position:sticky;top:0}.faq-folder summary small,.faq-row small{color:var(--grey-500);font-size:12px;font-weight:700}.faq-folder-articles{gap:14px;padding:14px 18px 18px;display:grid}.faq-row{border:1px solid var(--grey-200);background:var(--grey-100);text-align:left;border-radius:14px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:18px;width:100%;min-height:86px;padding:18px 22px;display:grid}.faq-row:hover,.faq-row.active-ticket{background:var(--primary-05);box-shadow:inset 4px 0 0 var(--primary)}.faq-row-content{text-align:left;background:0 0;border:0;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;width:100%;padding:0;display:grid}.settings-panel{max-width:980px;overflow:hidden}.admin-page{max-width:1120px}.admin-list{gap:12px;padding:18px;display:grid}.admin-card{border:1px solid var(--grey-200);background:var(--always-white);border-radius:18px;padding:16px}.admin-card.highlighted-card{border-color:var(--primary-500);box-shadow:0 0 0 3px var(--primary-10)}.admin-card summary,.tool-card-head{cursor:pointer;justify-content:space-between;align-items:center;gap:14px;display:flex}.admin-card summary span:first-child,.tool-card-head+p{min-width:0}.admin-card strong,.tool-card-head .link-action{color:var(--grey-900);font-size:15px;font-weight:850;display:block}.admin-card small{color:var(--grey-500);text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:12px;display:block;overflow:hidden}.admin-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:16px 0;display:grid}.admin-grid span{background:var(--grey-050);color:var(--grey-700);border-radius:12px;padding:10px;font-size:12px;font-weight:700}.tools-layout{grid-template-columns:minmax(340px,.48fr) minmax(0,1fr);align-items:start;gap:14px;display:grid}.tools-list-panel,.tools-editor-panel,.tools-sidebar-stack{min-width:0}.tools-sidebar-stack{gap:14px;height:calc(100vh - 124px);min-height:0;max-height:calc(100vh - 124px);display:grid;overflow:auto}.tools-list-panel{min-height:0;padding:0;overflow:hidden}.tools-tab-panel{flex-direction:column;height:calc(100vh - 124px);max-height:calc(100vh - 124px);display:flex}.tools-tabs{border-bottom:1px solid var(--grey-200);grid-template-columns:1fr 1fr;gap:8px;padding:12px;display:grid}.tools-tabs button{border:1px solid var(--grey-200);background:var(--grey-050);color:var(--grey-600);border-radius:12px;justify-content:center;align-items:center;gap:8px;padding:10px;font-size:13px;font-weight:850;display:flex}.tools-tabs button.active,.tools-tabs button:hover{border-color:var(--primary-20);background:var(--primary-10);color:var(--primary-dark)}.tools-tabs small{background:var(--always-white);border-radius:999px;padding:2px 7px;font-size:11px}.tools-tab-header{border-bottom:1px solid var(--grey-200);justify-content:space-between;align-items:center;gap:12px;padding:16px 18px;display:flex}.tools-tab-header h3{margin:0}.tools-tab-header span{color:var(--grey-500);font-size:12px;font-weight:750}.tools-tab-scroll{background:0 0;flex:auto;align-content:start;min-height:0;overflow:auto}.tools-tab-scroll::-webkit-scrollbar-track{background:0 0}.tools-editor-panel>.settings-form::-webkit-scrollbar-track{background:0 0}.tools-tab-scroll::-webkit-scrollbar-corner{background:0 0}.tools-editor-panel>.settings-form::-webkit-scrollbar-corner{background:0 0}.tools-list-panel .panel-header,.tools-editor-panel .panel-header{padding:18px}.tools-editor-panel{flex-direction:column;height:calc(100vh - 124px);min-height:calc(100vh - 124px);max-height:calc(100vh - 124px);padding:0;display:flex;overflow:hidden}.tools-editor-panel>.settings-form{background:0 0;flex:auto;align-content:start;gap:14px;min-height:0;padding:0 28px 28px;display:grid;overflow:auto}.tools-editor-panel>.settings-form>.tools-editor-header{z-index:2;background:var(--always-white);margin:0 -28px;position:sticky;top:0}.compact-admin-list{padding:14px}.compact-tool-card{gap:10px;display:grid}.compact-tool-card p{color:var(--grey-600);margin:0;font-size:13px;line-height:1.45}.external-tool-row{border:1px solid var(--grey-200);background:var(--always-white);text-align:left;border-radius:14px;justify-content:space-between;align-items:center;gap:12px;width:100%;padding:12px;display:flex}.external-tool-row:hover,.external-tool-row.active-ticket{border-color:var(--primary-20);background:var(--primary-10)}.external-tool-row strong{min-width:0;color:var(--grey-900);text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:850;overflow:hidden}.external-tool-row .status-badge{flex-shrink:0}.tools-editor-panel input,.tools-editor-panel select,.tools-editor-panel textarea,.tool-test-panel textarea{border:1px solid var(--grey-200);background:var(--always-white);width:100%;color:var(--grey-800);font:inherit;border-radius:12px;padding:11px 12px}.tool-method-url-row,.tool-json-row{gap:14px;display:grid}.tool-input-builder{border:1px solid var(--grey-200);background:var(--grey-050);border-radius:16px;gap:10px;padding:14px;display:grid}.tool-input-builder-head{justify-content:space-between;align-items:center;gap:12px;display:flex}.tool-input-builder-head strong,.tool-input-builder-head small{display:block}.tool-input-builder-head small{color:var(--grey-500);margin-top:3px;font-size:12px}.tool-input-grid{grid-template-columns:minmax(110px,1fr) 100px 150px 72px minmax(130px,1.2fr) 44px;align-items:center;gap:8px;display:grid}.tool-input-grid-head{color:var(--grey-500);text-transform:uppercase;font-size:11px;font-weight:850}.tool-input-grid input,.tool-input-grid select{min-width:0}.tool-input-checkbox{justify-content:center;align-items:center;display:flex}.tool-input-custom{grid-column:3/6}.tool-generated-preview summary{cursor:pointer;color:var(--grey-600);font-size:12px;font-weight:850}.tool-method-url-row{grid-template-columns:120px minmax(0,1fr)}.tool-json-row{grid-template-columns:repeat(2,minmax(0,1fr))}.tools-editor-panel textarea.tool-json-textarea{resize:none;height:200px;min-height:200px;max-height:200px}.tools-editor-panel textarea.tool-description-input{resize:none;height:200px;min-height:200px;max-height:200px;padding:9px 10px}.test-endpoint-modal{width:min(760px,100vw - 32px);max-height:calc(100vh - 80px);overflow:hidden}.test-endpoint-modal .modal-header p{color:var(--grey-500);word-break:break-all;margin:6px 0 0;font-size:12px;font-weight:750}.test-endpoint-body{gap:14px;max-height:calc(100vh - 190px);padding:18px;display:grid;overflow:auto}.test-endpoint-body label,.test-input-fields,.test-context-fields{gap:8px;display:grid}.test-endpoint-body label span,.test-input-fields>strong,.test-context-fields>strong{color:var(--grey-800);font-size:13px;font-weight:850}.test-endpoint-body label small{color:var(--grey-500);font-size:12px;font-weight:700}.test-context-fields{border:1px solid var(--grey-200);background:var(--grey-050);border-radius:12px;padding:12px}.test-context-fields span{color:var(--grey-600);word-break:break-all;font-size:12px;font-weight:750}.test-endpoint-body input,.test-endpoint-body textarea{border:1px solid var(--grey-200);background:var(--always-white);width:100%;font:inherit;border-radius:12px;padding:12px}.test-endpoint-actions{justify-content:flex-end;display:flex}.test-endpoint-result{max-height:320px;overflow:auto}.tool-help-text{color:var(--grey-500);font-size:12px;font-weight:700;line-height:1.45;display:block}.status-failed,.status-stale_failed{color:#991b1b;background:#fee2e2}.settings-hero{border-bottom:1px solid var(--grey-200);background:radial-gradient(circle at top right, var(--primary-10), transparent 34%), linear-gradient(135deg, var(--always-white), var(--grey-050));justify-content:space-between;align-items:center;gap:22px;padding:28px;display:flex}.settings-hero h3{color:var(--grey-900);margin:0;font-size:28px;line-height:1.1}.settings-hero p:not(.eyebrow){max-width:560px;color:var(--grey-500);margin:10px 0 0;font-size:14px;line-height:1.55}.settings-actions{flex-shrink:0;align-items:center;gap:10px;display:flex}.settings-toggle{border:1px solid var(--grey-200);background:var(--always-white);color:var(--grey-700);border-radius:999px;flex-shrink:0;align-items:center;gap:12px;padding:10px 12px 10px 16px;font-size:14px;font-weight:760;display:flex;box-shadow:0 12px 32px #1118270f}.settings-form{gap:18px;padding:24px 28px 28px;display:grid}.settings-form label{color:var(--grey-700);gap:8px;font-size:14px;font-weight:760;display:grid}.settings-form label small{color:var(--grey-500);font-size:13px;font-weight:600;line-height:1.45}.settings-form textarea{resize:vertical;border:1px solid var(--grey-300);background:var(--grey-050);min-height:420px;color:var(--grey-900);border-radius:14px;outline:none;padding:18px;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:14px;line-height:1.6}.settings-form textarea:focus{border-color:var(--primary);background:var(--always-white);box-shadow:0 0 0 4px var(--primary-10)}.faq-status-toggle{width:54px;height:30px;display:block;position:relative}.faq-status-toggle input{opacity:0;position:absolute}.faq-status-toggle span{background:var(--grey-300);border-radius:999px;transition:background .15s;position:absolute;inset:0}.faq-status-toggle span:after{background:var(--always-white);content:"";border-radius:50%;width:22px;height:22px;transition:transform .15s;position:absolute;top:4px;left:4px}.faq-status-toggle input:checked+span{background:var(--primary)}.faq-status-toggle input:checked+span:after{transform:translate(24px)}.faq-row strong{color:var(--grey-900);text-overflow:ellipsis;white-space:nowrap;font-size:15px;display:block;overflow:hidden}.faq-row span:first-child small{-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:3px;line-height:1.35;display:-webkit-box;overflow:hidden}.faq-row-meta{text-align:right;justify-items:end;gap:4px;display:grid}.has-selection .faq-row{grid-template-columns:auto minmax(0,1fr)}.faq-editor{gap:14px;padding:18px;display:grid}.faq-editor-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.faq-editor label{color:var(--grey-700);gap:7px;font-size:14px;font-weight:680;display:grid}.faq-editor textarea{resize:vertical;min-height:320px}.checkbox-label{grid-template-columns:auto 1fr;align-items:center}.checkbox-label input{width:18px;min-height:18px}.faq-editor-actions,.faq-header-actions,.category-row-actions{flex-wrap:wrap;gap:10px;display:flex}.modal-backdrop{z-index:30;background:#1118276b;place-items:center;padding:24px;display:grid;position:fixed;inset:0}.modal-panel{border:1px solid var(--grey-200);background:var(--always-white);border-radius:12px;width:min(860px,100%);max-height:min(760px,100vh - 48px);overflow:auto;box-shadow:0 24px 80px #11182738}.modal-header{z-index:1;border-bottom:1px solid var(--grey-200);background:var(--always-white);justify-content:space-between;align-items:center;gap:16px;padding:18px;display:flex;position:sticky;top:0}.modal-header h3{margin:0}.faq-suggestions-page{min-height:calc(100vh - 124px);padding:0;overflow:hidden}.faq-suggestions-page .panel-header{border-bottom:1px solid var(--grey-200);padding:18px}.faq-suggestions-page-list{gap:14px;padding:18px;display:grid}.faq-suggestions-page-card{border:1px solid var(--grey-200);background:var(--always-white);border-radius:12px;gap:14px;padding:16px;display:grid}.suggestion-card-header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.suggestion-card-header strong,.suggestion-body strong,.suggestion-reason strong{color:var(--grey-900);font-size:14px}.suggestion-edit-form label{color:var(--grey-700);gap:7px;font-size:14px;font-weight:680;display:grid}.suggestion-edit-form input,.suggestion-edit-form textarea{border:1px solid var(--grey-300);background:var(--always-white);width:100%;color:var(--grey-900);border-radius:8px;padding:10px 12px;line-height:1.5}.suggestion-edit-form textarea{resize:vertical}.suggestion-card-header small{color:var(--grey-500);margin-top:4px;font-size:12px;font-weight:700;display:block}.faq-suggestion-type-badge{border-radius:999px;align-items:center;padding:5px 9px;font-size:12px;font-weight:850;display:inline-flex}.faq-suggestion-type-badge.is-create{background:var(--primary-10);color:var(--primary-dark)}.faq-suggestion-type-badge.is-update{color:#92400e;background:#fef3c7}.suggestion-target{color:var(--grey-700);margin:8px 0 0;font-size:13px;font-weight:800}.suggestion-body,.suggestion-reason{gap:6px;display:grid}.suggestion-body p,.suggestion-reason p{border:1px solid var(--grey-200);background:var(--grey-050);max-height:260px;color:var(--grey-700);white-space:pre-wrap;border-radius:10px;margin:0;padding:12px;font-size:13px;line-height:1.5;overflow:auto}.category-modal-form{border-bottom:1px solid var(--grey-200);background:var(--grey-050);grid-template-columns:minmax(160px,1fr) minmax(220px,1.4fr) 100px auto;align-items:end;gap:12px;padding:18px;display:grid}.category-modal-form label,.category-edit-form label{color:var(--grey-700);gap:7px;font-size:14px;font-weight:680;display:grid}.category-modal-list{gap:10px;padding:18px;display:grid}.category-modal-row{border:1px solid var(--grey-200);background:var(--always-white);border-radius:8px;justify-content:space-between;align-items:center;gap:14px;padding:14px;display:flex}.category-modal-row strong{color:var(--grey-900)}.category-modal-row p{color:var(--grey-500);margin:3px 0 0;font-size:13px}.category-edit-form{grid-template-columns:minmax(160px,1fr) minmax(220px,1.4fr) 100px auto;align-items:center;gap:12px;width:100%;display:grid}.danger-action{color:var(--red-dark)}.success-text{color:var(--green-dark);background:#4caf501a;border-radius:8px;margin:0;padding:10px 12px;font-size:13px;font-weight:650}.flow-list{padding-left:20px}.flow-list li{min-height:40px;color:var(--grey-700);padding:9px 0;font-weight:620}.auth-layout{grid-template-columns:minmax(0,1fr) 380px;align-items:center;gap:32px;width:min(940px,100% - 32px);min-height:calc(100vh - 72px);margin:0 auto;display:grid}.auth-copy p:last-child{max-width:500px;color:var(--grey-600);font-size:16px;line-height:1.6}.auth-logo{width:180px;height:auto;margin-bottom:22px;display:block}.auth-form{gap:14px;padding:22px;display:grid}.auth-form label{color:var(--grey-700);gap:7px;font-size:14px;font-weight:680;display:grid}.auth-form input,.faq-editor input,.faq-editor select,.faq-editor textarea,.category-modal-form input,.category-edit-form input{border:1px solid var(--grey-300);width:100%;min-height:42px;color:var(--grey-900);border-radius:8px;outline:none;padding:10px 12px}.auth-form input:focus,.faq-editor input:focus,.faq-editor select:focus,.faq-editor textarea:focus,.category-modal-form input:focus,.category-edit-form input:focus{border-color:var(--primary);box-shadow:0 0 0 4px var(--primary-10)}.error-text{color:var(--red-dark);background:#ff47471a;border-radius:8px;margin:0;padding:10px 12px;font-size:13px;font-weight:650}@media (width<=900px){.dashboard,.auth-layout,.tickets-layout.has-selection,.ticket-workspace,.metrics-grid,.conversation-summary,.faq-layout.has-selection,.faq-editor-grid,.category-modal-form,.category-edit-form{grid-template-columns:1fr}.webhook-url{max-width:100%}.ticket-table-head,.ticket-table-row{grid-template-columns:minmax(220px,1fr) minmax(260px,1.3fr) 110px 140px}.sidebar{border-right:0;border-bottom:1px solid var(--grey-200)}.sidebar nav{grid-template-columns:repeat(5,minmax(0,1fr))}.sidebar button{text-align:center}}@media (width<=620px){.topbar,.workspace-header,.panel-header,.ticket-row{flex-direction:column;align-items:stretch}.workspace{padding:18px}.sidebar nav{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-table{overflow-x:auto}.ticket-table-head,.ticket-table-row{grid-template-columns:220px 280px 100px 130px;width:760px}.ticket-meta{text-align:left;justify-items:start}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}
